Free Shipping Policy
We offer free shipping on every item on our site, which means we pay the shipping for you. Unlike most other furniture sites, we do not charge ANY oversize fees or additional fees for standard shipping. Free Shipping is to 48 States in the Contiguous United States only. Additional Fees will apply to Hawaii, Alaska, and US Territories. Live outside of our Free Shipping range? Feel free to call or email us, and we can set up a shipping quote for you!
Small eligible items (less than 150 lbs and not over sized) will ship via ground service and will not require a signature. It will be left at your doorstep or inside your commercial address by USPS, FedEx or UPS.
Large items have to ship via freight service. We partner with the best providers in the industry to help ensure you products get to you quickly and safely. The freight industry is highly unionized, and only delivers Monday-Friday during normal business hours. They will call you before delivery to schedule a time window when the freight arrives to their local terminal in your area.
When items ship via freight, your order will be placed on a pallet, strapped down, and shrink wrapped with extra padding with as much care as possible. Due to the size and weight constraints, machines such as forklifts and pallet jacks will move the furniture from place to place until it arrives to your destination. This process can add some extra lead time because it's such a labor intensive process. These deliveries are standard with a "curb delivery" which means exactly as it sounds, they will drop the freight off on the curb and it will be your responsibility to take it inside. Don't worry - they will call you to schedule a delivery time window so you can prepare appropriately.
If any additional services are requested such as White Glove delivery, inside delivery, after hours delivery, weekend delivery, etc.., it will be the responsibility of the customer to pay for them. This is industry standard for promotional free freight shipping and it is common across many furniture companies to charge you an extra fee for curb freight deliveries, however we do not!
Want an easier delivery? We have partners that offer White Glove Delivery Services and will be happy to provide you with the resources to set those up. We will ship your merchandise directly to them and they will deliver inside, assemble, and remove the trash. Quotes will be specific to each order depending on region, elevator access, weight, and time of assembly. Please allow an extra 1-2 weeks for White Glove Deliveries. Please be sure to inspect all pieces after white glove deliveries, as many deliver company's paperwork claims the end user liable if there are any claims. White Glove Delivery service fees are nonrefundable.
Please note: If your home, complex, or building has stairs or barriers to entry, then White Glove Delivery services are needed for an Inside Delivery. We require that requests for white glove or inside delivery services be made at the time of the order, prior to shipping!
Our Return Policy applies if you elect to not receive replacement parts/items because of damage during shipping, and you will be subject to the return fees indicated above.
Items that have been delivered and installed with White Glove or Assembly are not eligible for return.
If you have any questions about your delivery, feel free to email us at firstname.lastname@example.org.